Privacy Policy

MarkHorx LLC (“MarkHorx”, “we”, “us”, or “our”) is committed to protecting the privacy of your personal data. This policy describes the information we collect and how we use and disclose it. By visiting our website, you accept the terms described in this Policy.

Information Collection

We collect and store information that you provide to us while placing an order including your name, email address, telephone number, billing address, shipping address, and credit card number.

Through your use of our Website, we may also gather certain information about your use of our Website (“Usage Information”). Generally, this information is collected through “traffic data”. We collect and store certain other information automatically whenever you interact with our Website. For example, we collect your IP address, browser information, and reference site domain name every time you visit our Website. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve our Website, to provide our customers with a fulfilling shopping experience, and to personalize the Website, our communications with you, and your shopping experience.

Cookies

Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Interest-Based Advertising

We also use third-party companies, including Google Analytics and Google Adwords, to measure and target ads on our behalf about products and services tailored to your interests. We allow these third-party companies to use cookies, web beacons, pixel tags, and similar technologies to collect or receive information about your interaction with us on our Website and elsewhere on the internet (“Tracking Data”) and use such Tracking Data to display ads for us and other companies when you visit this or other websites.

How do we use your personal information?

We may use your personal information to provide the products and services that you have ordered or requested, to process and ship orders, to provide customer service, to provide other services to you, and to personalize the Website, our communications with you, and your shopping experience. Your information also may be used to contact you about sales, new products, new site features, special offers, and personalized offers based on your location, unless you have opted to not receive promotional communications. 

How do we share your personal information?

We use your personal data in the following ways:

To Provide the Features of the Platform and the Services You Request 

When you use our Platform, we will use your personal data to provide the requested product or service. If you contact our consumer services, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question. 

To Communicate Information about our Products, Services, Events and for Other Promotional Purposes

If you are an existing customer of MarkHorx (for example, if you have placed an order with us), we may use the contact details you provided to send you marketing communications about similar MarkHorx products or services, where permitted by applicable law (unless you have opted out). In other cases, we ask for your consent to send you marketing information.

To Operate, Improve and Maintain our Business, Products, and Services 

We use the personal data you provide to us to operate our business.  For example, when you make a purchase, we use that information for accounting, audits, and other internal functions.  We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our Platform. 

To Protect Our or Others’ Rights, Property or Safety 

We may also use personal data about how you use our Platform to prevent, detect, or investigate fraud, abuse, illegal use, violations of our Terms of Use, and to comply with court orders, governmental requests, or applicable law. 

For General Research and Analysis Purposes 

We use data about how our visitors use our Platform to understand customer behavior or preferences.  For example, we may use information about how visitors to MarkHorx.com search for and find products to better understand the best ways to organize and present product offerings in our storefront. 

PROTECTION and MANAGEMENT of your Personal Data

• Encryption & Security: We use a variety of technical, administrative, and organizational security measures, including encryption and authentication tools in certain circumstances, to maintain the safety of your personal data. 

Despite our efforts, no website, mobile application, database, or system is completely secure or “hacker proof.” You can help keep your data safe by taking reasonable steps to protect your personal information against unauthorized disclosure or misuse. 

• Retention of your personal data: We retain your personal data for as long as necessary to fulfill the purposes described in this policy unless otherwise required or permitted by law.  

CHANGES to Our Privacy Policy

Applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our Platform. If we materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our privacy policy and keep yourself informed of our practices.

QUESTIONS and Feedback

We welcome questions, comments, and concerns about our privacy policy and privacy practices.

If you wish to provide feedback or if you have questions or concerns, or wish to exercise your rights related to your personal data, please contact us at customer@markhorx.com